A live chat solution is a great way for customers to have a personalized experience. A live chat option on your website gives visitors a way to communicate with you staff immediately. Many of these solutions come with additional features, including file sharing and support by phone.
In addition, live chat software can help businesses streamline and automate numerous customer support functions. This can include sending canned responses, routing incoming calls to appropriate team members and providing a functional answer that matches the branding of your company.
Live chat software can also help businesses boost sales. Live chat can help customers engage more, which in turn leads to better retention. Small and medium-sized enterprises, which tend to have fewer clients than larger businesses, can benefit from a live chat solution. However, regardless of your business size, there is a live chat solution to meet your needs.
Live chat software that is the best will have features like automated responses, announcements, custom greetings, and real-time analytics. These features will allow you to measure the effectiveness and efficiency of your customer service. You will also find that it is easy to change the appearance of the chat interface. You can also use pre-chat forms to collect leads.
Pricing can be arranged in two ways. One, you have the option to get a plan that includes 20 live chat tickets per month for free or go for a more expensive version. A fully-featured product will run you around $29 per agent. You can also get an enterprise-level option for larger companies, which offers more power, useful features, and is less expensive.
You may consider a live chat solution if you are looking to increase sales. This can offer 24-hour support. Some top providers offer this service. Make sure to consider your professional goals as well as your budget in order to make the best decision.
Drift is a live chat platform that focuses on sales. Drift's chatbot is a great feature that keeps customers engaged and helps your team personalize the customer experience. Drift's Visitor Intelligence software can also gather data from databases and other business applications. With this information, you can better understand your prospects' buying behavior and refine your sales pipeline.
You can also choose live chat software that integrates with multiple platforms and apps. This will create a cohesive support experience for your employees and increase customer satisfaction. These solutions can be integrated with popular ecommerce tools and delivery tracking apps, as well social media messaging applications. You can increase conversions by adding a live chat widget on your website.
Whether you are using live chat for internal or front-facing support, the best solution will give you an easy way to manage your support requests online. It can also increase your revenue by boosting customer engagement and satisfaction.