United Airlines offers domestic and international service from hundreds of destinations. They have comfortable flights, but there are many complaints from passengers. Luckily, there are ways to find out about any problems you may have and resolve them in a timely manner.
United Airlines - Problems
United's customer service is often criticized for being difficult to work with. Customers have been unhappy with the way they've been treated by United on the phone, online or in other ways. It is possible to reach the company via their website or app, but many complaints are made over the phone.
It is a common complaint that customers are confused as to how much legroom they should expect on long Economy class flights. The majority of Economy class seats only have 17 inches of legroom and a 32 inch pitch. For most passengers, this is not enough space to feel comfortable.
When booking your flight, it is important to double-check the dimensions of your seat. You'll want to make sure that you're happy with the seats you've selected, especially if you're traveling with children.
United offers a fantastic personal device entertainment system, but it requires that you have your own smartphone/tablet to use. The movies and television shows change monthly, but you will find enough to keep yourself entertained.
Depending on the aircraft, some international flights also have seat-back entertainment systems that are similar to what you'd get on a plane in First Class. This feature could be very useful, especially if your travel party includes children or elderly people.
Also, Economy Class does not include checked baggage and each bag can only weigh 50 pounds. It can be difficult to carry heavy items or clothing.
Other reviewers also have complaints about United's drinks and food. Although they offer a variety of food and drink options, not all are always up-to-par. In-flight drinks can also be very expensive.
MileagePlus is a loyalty program that rewards frequent flyers. These miles can be redeemed for things like a checked luggage or a first or business-class upgrade.
United Club lounges can be accessed by those who accumulate a lot miles. This can be a nice place to relax before your flight, and some reviews mention that the staff is great.
United has a live-chat option on its website where you are able to talk with an agent in real-time about any issues you may be having. This option is great for those who prefer not to use the telephone, or aren't fluent in English. You can also email them with your question and get some help.